Shipping & Returns | MUTTS

Shipping Questions
Can I expedite the shipping on my order?
Yes, you can choose expedited shipping during checkout. For expedited shipping, please allow 2-3 business days processing time before your order is shipped. (Expedited shipping not available on Canadian or International orders)

How does shipping to Canada and other International destinations work?
MUTTS cannot guarantee delivery dates for free or paid shipping via USPS. USPS standard delivery takes 7-10 business days but can be more to Canada and other International destinations, so please plan accordingly. If free shipping is applied, it applies to USPS selection only. Expedited shipping is not available.

How can I get free domestic Standard Shipping on all purchases of $100 or more?
All domestic (continental United States) web orders placed through our site totaling $100.00 or more will receive free Standard Shipping. Please select Standard Shipping option during the checkout process to avail this offer.

What if I still have a question?
You can use the green “Help” tab on the left side of our page. Tell us about your issue and we’ll get back to you as soon as we can.

Returns Questions
Can I return a print?
Because all Pick-a-Prints and Title Panel prints are custom printed, orders are non-refundable and non-exchangeable.  Prints purchased within the last 30 days can only be returned, signed, and resent with shipping being paid by customer and the difference in cost between the original print purchase and the Signature Print.  Prints must be received in good condition for print signing to be applicable.

Can I return another item that I ordered?
Items other than our prints are non-refundable and are exchangeable only. All exchanges must be made within 30 days of purchase. You can contact us using the green “Help” tab on the left side of the page. Tell us about your issue and we’ll get back to you as soon as we can.

What should I do if there is a problem with my order?
We try our best to make every order correct! But if you received the wrong item or a damaged item, use the green “Help” tab on the left side of the page. Tell us about your issue and we’ll get back to you as soon as we can.