Frequently Asked Questions
- I’m not receiving the strip anymore. Can you help?
If you're a MUTTS subscriber but are unable to receive the daily strip, you may be encountering a filtering issue with your email provider. We suggest checking your junk email folder (in case it has ended up there in error) and adding MUTTS@emails.mutts.com to your address list. Sometimes this issue is sporadic; in such cases, the emails will simply return after a few days.
If you continue to have trouble receiving the strip, you may need to speak directly with your email provider. Our emails may be filtered out before they even reach your inbox. We regularly optimize our emails to keep them filter- and spam-friendly, but in the end, each carrier has its own filtering system that's updated weekly (if not daily).
We will continue sending your emails, and we hope you receive them. You're always welcome to contact us with questions, and we're happy to help in any way we can. And remember — you can always see the newest daily strip on the MUTTS.com homepage!
- How do I get MUTTS in my newspaper?
If your newspaper doesn't carry MUTTS or has dropped it from the comics page, the features editor needs to hear from you! It may only take a few calls or emails to get Earl, Mooch, and the rest of the gang into your local funny pages.
- Can I reprint MUTTS artwork for my website or library newsletter (or for any other purpose)?
- How can I find the date of an old strip?
Patrick always adds the month and date in one of the lower corners of the strip. For example: "1-23" means January 23. The year appears in the copyright line next to his name.
If you don't have a copy of the strip (or just remember seeing it somewhere, for instance), you can reach out to us on social media or via email with a description of it. Unfortunately, with more than two decades of daily strips in our archives, we can't guarantee that we'll be able to locate the one you're looking for — but we'll try our best!
We also recommend searching the Comic Strip Prints section of the MUTTS Shop. You can search for strips by keyword, popular themes, animals, characters, dates, and more.
- Why does MUTTS donate to The Humane Society of the United States?
MUTTS creator Patrick McDonnell is a member of the board of directors of The HSUS, a role he's extremely proud of. (This is a volunteer position.) The HSUS is the nation's largest and most effective animal protection organization. It drives transformational change in the U.S. and around the world by combating large-scale cruelties such as puppy mills, animal fighting, factory farming, seal slaughter, horse cruelty, captive hunts, and the wildlife trade. While The HSUS comes to the aid of animals in crisis, it also attacks the root causes of problems, and its most important goal is to prevent animals from getting into situations of distress in the first place. The HSUS also operates community-based programs, four wildlife sanctuaries, and care centers that directly assist thousands of animals each year.
- What does the Animal Rescue Team do?
The HSUS' Animal Rescue Team works with law enforcement to investigate illegal animal cruelty, targeting the worst cases of animal abuse nationwide. Every year they rescue thousands of animals from puppy mills, animal fighting operations, natural disasters, and other situations where animals suffer from life-threatening cruelty and neglect.
- Does MUTTS donate to animal shelters?
Yep! We sponsor fundraising efforts for animal shelters and other local/regional nonprofits by donating signed MUTTS comic strip prints to be used in raffles and silent auctions. Please note that only certified 501c3 charities may apply for product donations.
- How do I request a donation from MUTTS?
If you are a certified 501c3 organization, please read our charity guidelines before submitting an application. Although we would love to support every worthwhile cause, due to the numerous requests that we receive, we may not be able to fulfill every request.
- How do you select products for the MUTTS Shop?
We strive to offer high-quality, unique products that appeal to our community and are kind to our planet. We choose items that are animal-friendly in materials, production, and message. We also work with companies that are eco-friendly and practice fair-trade principles.
- What is the processing time on my order?
We work as quickly as our paws allow! For apparel, books, and any other orders that do not include prints, please allow a processing time of approximately 3-5 business days. For orders that DO include prints, please allow approximately 5-7 days for processing before your items are shipped out.
- Does Patrick really sign the Collector's Prints himself?
- What happened to the Museum Prints?
- Can I use a promo code or discount on a previous purchase?
Sorry! Promo codes and other discounts are only available during the active period listed on the promotion and are not valid on previously placed orders. For questions about a specific promotion or purchase, please contact us via email.
- Which products are excluded from sales and promotions?
With few exceptions, signed items and already discounted items are excluded from MUTTS Shop sales and promotions. Signed items include books, collector's prints, canvas prints, signed Manifesto posters, and signature comic strip prints. Already discounted items include gift sets, bundles, and clearance items.
Signed products are not eligible for discounts in order to maintain the value of an item personally signed by Patrick. Maintaining this value is important not only to us, but also to members of the MUTTS community who purchase and collect such items.
- Which prints are discounted as part of the Strip of the Month and Strip of the Day promotions?
Unsigned, regular strips are eligible for these discounts.
- Can I expedite the shipping on my order?
Yesh! Just choose Premium or Express shipping during checkout. (Expedited shipping is not available on Canadian or other international orders.)
- How much does shipping cost?
- Standard Shipping for domestic (continental U.S.) orders totaling $50 or more: FREE
- Standard Shipping for domestic (continental U.S.) orders under $50: $5 Flat Rate
- Premium or Express Shipping for domestic (continental U.S.) orders: Priced Per Purchase
- Standard Shipping for Canadian and other international orders: Priced Per Purchase
- Do you ship internationally? If so, how does that work?
Yes, we ship internationally. This method of delivery usually takes 7-10 business days (plus processing time), though we cannot guarantee shipping time for Canadian or other international destinations. Unfortunately, we cannot offer free or expedited international shipping.
- What if I still have a question?
Click the blue "Help" tab on the bottom right side of your screen. Tell us about your issue and we'll get back to you as soon as we can!
- Can I return a print?
Unfortunately, no. Because our prints are made to order, we are unable to offer refunds or exchanges for these items. Our apawlogies.
- Can I return another item that I ordered?
Yesh! If you've changed your mind about a non-print item you ordered, simply return it within 30 days of purchase and we'll be happy to issue a refund (minus shipping costs). To request a refund or to learn more, contact us using the blue "Help" tab on the bottom right side of the page.
- What should I do if there is a problem with my order?
We try our very best to make sure every order is correct. But — if you do receive an incorrect or damaged item, please let us know by using the blue "Help" tab on the bottom right side of the page. We want you to love your purchase, and we'll get back to you with a solution as soon as we can.